In Malaysia
For Customer

1. Business Rule of Registration:
1. Customer Age >=18
   
2. Maximum 10 active prepaid numbers per subscriber
   
3. Customer need to provide supporting document (Identification Card / Passport)
   

In Indonesia
Registration for Malaysia number will automatically register Tsel number

Malaysia Number
SIM card will be activated when there is a reduction of credit. After activation, lifecycle will begins.

How to activate
- Regular Package: Activation by making a call or send SMS to any numbers to deduct balance
- Traveller Package: Send SMS to special short code number 13393 (example : send to 13393 with format : ACTIVATE)
- FIT Package: Send SMS to special short code number 13393 (example : send to 13393 with format : ACTIVATE)

Indonesia Number
To activate Indonesian number in Malaysia, user need to received call in As Indonesian number (+6265112-xxx-xxx). This can be done by using other phone to call the Indonesian number.

Both card must be activated to ensure that the customer have 2 in 1 capability.

KartuAs 2in1 has two life cycle for both respective numbers, As Malaysia and As Indonesia.

In Malaysia
The lifecycle for Malaysia number is based on top up


In Indonesia
The lifecycle for Indonesian number is based on usage

In Malaysia
For any enquiry please call short code 12273. Customer will be charged RM0.18 every 30 seconds
In Indonesia
For any enquiry please call short code 188. Customer will be charged local Indonesia rate.

UMB stands for ‘USSD Menu Browser’. With UMB, customer can select an action from an interactive menu in one USSD session.
In Malaysia
UMB uses *199# (Refer: Menu *199# As2in1)

In Indonesia
UMB is *100#

In Malaysia
In Indonesia

In Malaysia
Incoming call
1. Received Call in As Indonesia Number ( (+6265112-xxx-xxx), will be charged Rp 330/min.
2. Calls from Indonesia to Indonesia KartuAS Number +62 in Malaysia, will be charged RP 330/min. There is a pop up notification before received call The charge will be borne by the customer and will reduce the Rp credit.

3. If the credit balance +62 number is less than Rp 330, then the call will not go through, and customer will get a SMS information "Credit Balance is not sufficient to receive incoming calls". Customer will need to immediately refill Indonesian number +62 balances with credit transfer RM to Rp or top up by relatives Indonesia.
4. Please make sure the numbers are always in the active period. And As Indonesia number should have a balance of more than Rp. 330 to be able to receive calls (check via *199*2*2#)

Outgoing call
Voice calls (in Malaysia)

IDD - Voice (to Indonesia)

IDD - Voice (to other countries)
Special Number Tariff In Indonesia
For Indonesia number this service will follow Telkomsel’s existing rate and service.

As Telkomsel’s rate is different between regional and product, below are few links to explain further about the rate:
Tarif Kartu As Promo Regional http://www.telkomsel.com/product/kartu-as/11533-Tarif-Kartu-As-Promo-Regional.html

In Malaysia


In Indonesia
For Indonesia number, the service will follow Telkomsel’s existing rate and service.

As Telkomsel’s rate is different between regional and product, below are few links to explain further about the rate:
Tarif Kartu As Promo Regional http://www.telkomsel.com/product/kartu-as/11533-Tarif-Kartu-As-Promo-Regional.html

In Malaysia
Please note that there is no MMS services for Kartu As 2 in 1 product (Malaysia number)

In Indonesia
For Indonesia number, IDR 1500 will be charged per MMS

In Malaysia

1. The default value for data is PAYU, and cost RM 5.00 per day,
   
2. Customer need to subscribe to data package to continue with data service
   
3. How to subscribe: Dial *199# and follow further instructions or *199*5#
   
4. Kartu As 2in1 have own APN named as ‘mytelin’
   

In Indonesia

1. For Indonesia number this service will follow Telkomsel’s existing rate and service.
   
2. How to subscribe: Dial *100# and follow further instructions
   
3. As Telkomsel’s rate is different between regional and product, below are few links to explain further about the rate:
   Tarif Kartu As Promo Regional http://www.telkomsel.com/product/kartu-as/11533-Tarif-Kartu-As-Promo-Regional.html
   

In Malaysia

1. The default value for data is PAYU, and cost RM 5.00 per day,
   
2. Customer need to subscribe to data package to continue with data service
   
3. How to subscribe: Dial *199# and follow further instructions or *199*5#
   
4. Kartu As 2in1 have own APN named as ‘mytelin’
   

In Indonesia

1. For Indonesia number this service will follow Telkomsel’s existing rate and service.
   
2. How to subscribe: Dial *100# and follow further instructions
   
3. As Telkomsel’s rate is different between regional and product, below are few links to explain further about the rate:
   Tarif Kartu As Promo Regional http://www.telkomsel.com/product/kartu-as/11533-Tarif-Kartu-As-Promo-Regional.html
   

In Malaysia
Transfer credit between prepaid wallets

1. Possible to do balance transfer from RM to Rp (ready) and Rp to RM / RM to RM (future service)
   
2. RM – Rp : * 199 * 4 * 1 #
   
3. Rp – RM : * 199 * 4 * 2 # (future service)
   
4. RM – RM : (future service)
   
5. Transfer balance will not extend validity period
   

FAQ

1. If customer unable to transfer RM to Rp OR unable to top up Indonesia number, the possible cause would be:
   
1. Indonesian number probably have not been activated yet (by receiving 1st call in Malaysia)
   
2. Indonesian number probably have been terminated (If in Malaysia please check the status *199*2*2#)
   

In Indonesia
By SMS
Type SMS: TPULSA (space) nominal transfer sent to the destination number. An example for a nominal transfer Rp. 10 000 to MSISDN 085217848484: type ‘TPULSA 10000’ and SMS send to 085217848484

By *858*

Type *858*< DestinationMSISDN*nominal transfer# then click OK/YES. An example for transferring Rp. 10 000 to MSISDN 085217848484:
type *858*085217848484*10# then click OK/YES

Service Specifications:

1. Only applies to fellow users of Kartu As
   
2. The minimum value of the credit transfer is Rp. 5000.
   
3. The number of transactions in 1 day is up to 10 times with a cumulative total of Rp. 200,000
   
4. The format of writing pulse magnitude of the value is as follows:
   
1. For Rp 10,000 is written 10 or 10000
   
2. For Rp 11,000 is written 11 or 11000
   
3. For Rp 12,000 is written 12 or 12000
   
4. For Rp 13,000 is written 13 or 13000
   
5. For Rp 15,000 is written 15 or 16000
   
6. For Rp 21,000 is written 21 or 21000
   
5. The sender’s minimum remaining balance after making a transfer is Rp. 2000
   
6. Status of the sender must be active and the recipient must also be active/grace period during the refill
   
7. Each transfer transaction does not change the status of the active or grace period of the recipient. The recipient need to use the credit received in order for his/her status to change.
   
8. The tariff are as below:
   

In Malaysia

1. Customer can purchase available credit values: RM5, RM10 & RM30
   
2. How to top up: Dial *178*#
   

FAQ

1. If customer unable to perform top up for Malaysia number, the possible cause would be:
   
1. Retry exceeds 3 times, system will temporarily block the number for one hour. Please try again after 1 hour.
   
2. Please check the status of the service by *122# or *199*2*1
   

In Indonesia

1. Available credit values: IDR 5,000; IDR 10,000; IDR 25,000; IDR 50,000; IDR 100,000
   
2. Scratch the holographic area to see the voucher codes
   
3. Step: Dialling 888 and follow the next steps
   
4. Or type *133*voucher codes# and then tap YES/OK
   
5. Service validity from Physical vouchers, MKIOS, Mobile banking, ATM & retail stores will be same
   

In Malaysia
For Customer

1. Available credit values: RM5, RM10, RM20, RM30, RM50 & RM100
   
2. Please refer to www.kartuas.com.my for dealer contact.
   
3. The activation code will be sent to customer via SMS and customer still need to do manual reload top up by using : *178*#
   

In Indonesia
There is no Pin E-Voucher In Indonesia

In Malaysia

For Customer

1. Available credit values: RM5, RM10, RM20, RM30, RM50 & RM100
   
2. Please refer to www.kartuas.com.my for dealer contact. Customer pay the dealer to purchase the credit. Dealer will download the credit automatically.
   
3. Top up will automatically inserted inside customer’s mobile and customer does not need to do manual reload top up by using : *178*#
   
4. Customer check the credit balance to confirm the purchase
   

In Indonesia

1. Available credit values: IDR 5,000; IDR 10,000; IDR 20,000; IDR 25,000; IDR 50,000; IDR 100,000
   
2. Can only be done via Telkomsel’s dealer and in selected Convenient Store/Mart
   
3. Example top up IDR 50,000 to MSISDN 0812345678 with PIN 1234: *777*0812345678*50*1234# and then tap YES/OK
   

In Malaysia
EPay for Malaysia Number (Pin E-Voucher)
1. Please visit http://www.e-pay.com.my/locator to know the location of Epay that sells top up for Kartu As 2in1
2. The denomination is RM5, RM10,RM20, RM30, RM50 and RM100
3. Alternatively, customer/dealers can also purchase top up via http://www.e-pay.com.my/shop but payment is via credit/debit card. The 16 digit activation code will be shown after payment success and customer still need to do manual reload top up by using : *178*#
In Indonesia

SMS Banking from Mandiri
1. Step: Type ISI [Kode Rekening] [MSISDN NUmber] [denomination] and send sms to 3355.
2. Example topup Rp 50000 to MSISDN 0812345678: ISI 1 0812345678 50000 and send sms to 3355
3. Then follow further instruction from SMS Banking Mandiri.

SMS Banking from BCA
1. Step: Type PULSA [denomination][Code Access] and send sms to 69888
2. Example to up Rp 50000 with 4 digit access code created when customer first register SMS Banking at BCA ATM: PULSA 50 1234 and send sms to 6988
3. Then follow further instruction from SMS Banking BCA.

Internet Banking from Mandiri
1. The available denomination are 25.000, 50.000, 100.000, 150.000, 200.000, 300.000, 500.000, 1.000.000.
2. When browsing Mandiri Internet Banking, click menu ‘Beli’ and choose ‘Pulsa Telepon/HP’.
3. Inside ‘Penyedia Jasa’ choose ‘Telkomsel’.
4. Key in the MSISDN
5. Then follow further instruction from Internet Banking Mandiri

Internet Banking from BCA
1. The available denomination are 25.000, 50.000, 100.000, 150.000, 200.000, 300.000, 500.000, 1.000.000.
2. When browsing BCA Internet Banking, click menu ‘Pembelian’ and choose ‘Pulsa Isi Ulang’.
3. Then choose type of voucher and denomination
4. Key in the MSISDN
5. Then follow further instruction from Internet Banking BCA
6. BCA can also be access through smartphone via https://m.klikbca.com/

Other than the above method, top up/recharge and also be done through m-Banking via Menu STK and ATM

In Malaysia

1. Transfer of credit can be done when customer is in Malaysia using Ringgit, and the transfer is for Indonesia number (located in Malaysia Or Indonesia)
   
2. Customer’s Ringgit Malaysia will be deducted after each successful transaction
   
3. Receiver will received SMS informing that credit was successfully injected, receiver does not need to manually reload the activation code.
   
4. Summary Syntax Message:
   
1. TR Example TR 6285112099006
   
5. SMS to 28928
   
6. The value of transfer:
   

In Indonesia
1. Sender must be in active status, but receiver shall be in active or grace period.
2. Minimum balance of sender must be at least Rp 2000 after transfer of credit done.
3. The tariff of transfer credit is as below:

Example: A Sender/benefactor original credit is Rp. 18.000, he wants to transfer credit to his friend with amount Rp. 7.000. The tariff will be Rp. 1.500 thus after the successful credit transfer his balance will be (Rp. 18.000 - Rp. 7.000 - Rp. 1.500 = Rp. 9.500)

In Malaysia

Voice Mail is a centralized electronic system that store messages from telephone callers
1. Customer to call 13160 to retrieve Voice Mail
2. Charges RM0.20 for every 30 seconds

In Malaysia

Port In: The ability for customers to switch to KartuAs 2 in1, while retaining their existing mobile number from different provider

1. All MNP will be done via portal https://crm.telin.com.my/login/
   
2. Only Grapari staff are able request MNP, thus customer need to go to Chow Kit to do MNP.
   
3. CRM ID is based from Grapari’s valid email address.
   
4. Business Rule:
   
1. Customer Age >=18
   
2. Maximum 10 active prepaid per subscriber
   
3. Supporting document (Identification Card / Passport Number)
   
4. Current provider account id still active
   
5. No contract from current provider
   
6. There is no overdue payment from current provider
   

In Indonesia
There is no MNP Service in Indonesia

In Malaysia
RBT is a personalization service which replaces the standard ringing sound.

1. Short Code * 199 * 6 #
   
2. RM1 per month will be deducted from customer
   

In Indonesia

1. How to activate
   Customers can activate the RBT service in 1212 through a variety of ways, including:
   
1. UMB Press * 121 # from your mobile phone to see the UMB menu.
   
2. Each SMS catalog of songs in the NSP 1212 has a specific song code in the form of 5 (five) characters. Five characters of song code can be obtained through print, CD cover, Telkomsel website, and others. To activate songs, customers simply send an SMS containing the code songs send to 1212. Example: "Never mind - Rice" has a song code SUDPA for activation: type SUDPA send to 1212.
   
3. Customers can access www.telkomsel.com/nsp1212 WEBSITE, to register and then follow instructions from the website
   
4. Customers can access WAP wap.telkomsel.com/nsp1212, 1212 NSP menu will appear and follow the instructions to select a song
   
5. IVR call the number 1212 via phone and follow the instructions to select a song
   
6. Copy NSP; customers can also activate when you make calls to subscribers of other NSP by pressing the "5" when listening to the NSP are preferred.
   
7. Customers can call Customer Service for help activation NSP 1212
   


2. NSP service rates are as follows:
   Rp. 9000 for the active period of 30 days
   Rp. 5000 for the active period of 14 days
   Rp. 3000 for the active period of 7 days
   Rp. 500 for the active period of 3 days
   Rates JukeBox Rp 1000/2 days
   When the active period was about to expire, customers can extend the service to respond to the extension of SMS notifications (SMS reply to confirm the extension of the type Y)
   
3. Cycle subscription period and rates
   
If the credit is not sufficient for an extension, the customers will be automatically entered into a grace period (7 days but customers still able to enjoy the RBT.
If within 7 days credit is still not sufficient then the RBT service will automatically stop

4. Disable the RBT service
   To delete all songs in MusicBox: send SMS, type OFF send to 1212 (normal SMS cost)
   To delete a specific song in MusicBox: send SMS, type OFF [song code] send to 1212 (normal SMS cost). For a list of songs in MusicBox, send SMS, type LIST send to 1212.
   

In Malaysia
It is where Family and Friends have special rate/discount 30% of the normal price
1. Short Code * 199 * 7 #
2. F & F only applies to KartuAS 2in1 and local operator Malaysia
3. Maximum of 10 numbers members F & F, all can be 2in1 or 7 numbers 2in1 and 3 other local operators.
4. Each register a new member will be charged RM 0.50

In Malaysia
For comfortable ensuring that the two numbers will always be active when the home village to Indonesia, purchasing the extension of the active / Extend Me is possible.

Number KartuAS Malaysia short code : *199*8*1#

In Indonesia
Number KartuAS Indonesia short code : *199*8*2#

1. Starting 1st January 2016, under the new mechanism of GST Implementation for Prepaid Services, the consumer will receive a rebate for GST paid on prepaid services, hence the consumer will get the same airtime value as prepaid voucher price.
   
2. For example, when the consumer reloads his/her prepaid account with RM10 prepaid voucher, he/she will get RM9.43 airtime and RM0.57 (6%) is deducted as GST. Subsequently, the consumer will receive RM0.57 refund as a rebate within 24 hours
   
3. At the moment customer will receive rebate automatically and no notification will be received. Customer will need to check balance within 24 hour.
   

FAQ
Customer credit balance suddenly missing

1. Most of the time customer’s phone have Mobile Data turned on and it will be consumed by PAYU. Please turned off Mobile Data option.
   
2. Starting 1st January 2016, GST will consume 6% of total voucher but this amount will be returned to customer within 24 hours. Please ask customer to check balance within the 24 hours.